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  • Q Do you have all the products in stock?

    A No. All E-bikes will be newly produced according to your order, including samples.
  • Q What's the delivery time?

    A It usually takes about 25-40 working days for production, based on specifications for your order and quantity.
  • Q What are your warranty terms?

    A We offer different warranty terms for different components. Please contact us for details.
  • Q Can I get some samples?

    A Yes! Sample order is available for quality checks and market testing.
  • Q How does your factory do regarding quality control?

    A Quality is our top priority. We attach great importance to quality control from the very beginning to the end of production. Every product will be fully assembled and carefully tested before packing and shipping.
  • Q Can I mix different models in one container?

    Yes, different models can be mixed within one full container.
  • Q What's the advantage of an electric bike?

    A Not only can you ride it as an ordinary bike, you can also choose battery-powered mode when you get tired. Riders need not get a license or pay extra fees for parking or maintenance.
  • Q Will you deliver the precise products I ordered?

    Yes, we will. The core of our company culture is honesty and loyalty. Our company has been audited and approved by the SGS and TUV assessment report you can view through email. We have been Alibaba's Gold supplier since 2010.
  • Q Can I ride my E-bike in the rain?

    A Your E-bike is water resistant and can be ridden in an average rainfall. We advise against riding in heavy rain and strongly advise against leaving your E-bike outside while it's raining.
  • Q How often do I have to charge the batteries? How long does it take to fully charge the batteries?

    A The batteries can be recharged even if they aren't completely empty, so you can recharge your batteries whenever it is convenient for you. Charging time depends on how full they are. Completely empty batteries will take 4 to 6 hours to charge with a stand.
  • Q Can you change components for me?

    A Absolutely. We can make modifications according to your requests through technical support.